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Remote Technical Support Services

Remote technical support can save you time and money by allowing us to troubleshoot software problems without an on-site visit.Some problems which can be solved via Remote Support include diagnosing error messages, installing software updates, and applying system patches. We can also help you fix configuration errors, and solve some common Windows problems via Remote Support.

How it works

A remote support client is installed on each of your company’s computers. When you need assistance, call our technical support department. If the problem sounds like it can be resolved via a remote support session, our staff will give you instructions on how to activate the remote support client and tell it to connect to our support department’s computers.

This system is 100% secure because the remote support client is not running, and will not accept incoming connections, when installed per our instructions. It will only become active when you tell it to connect to us.

System Requirements

The remote support software will work on virtually any PC. However, you must have a high-speed internet connection such as cable, DSL, or a T1 to take advantage of this service.

What does it cost?

Much less than an on-site visit to solve the same problem! And, if we can’t solve the problem remotely and do come on-site to fix it, you won’t be charged for the Remote Support session!

For more information, call 407-706-0245